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I cannot thank you enough for all you did to help Glenn make me the most perfect ring I have ever seen. When people see it the first thing they say is “Its SO YOU!” and it is. I had the pleasure of meeting Malcolm and playing dress up with his rings over 5 years ago. I was single, but had to check out this designer I had fallen in love with while on a trip to London.
I have saved a business card with a style number for years.....and Glenn somehow got his hands on it. You recreated my dream ring especially for me. Making this proposal so special and thoughtful. Words do not describe how I feel. Now, can you make us some wedding bands?
We have admired Malcolm Betts work for many years, and ended up commissioning a beautiful platinum and gold wedding ring. It is just as we had hoped.
It can be a little stressful ordering something like this overseas but Lydia communicated with us very well throughout and we would recommend going for it if you have any reservations. We've had a very positive experience.
Malcolm and Lydia were extremely easy to work with and professional while I was purchasing an engagement ring. They were very quick to respond to any questions I had and removed any anxieties I had about making a major purchase sight unseen.
The ring is beautifully unique and exquisitely crafted...my fiancee absolutely loves it! Thanks
What a joy it has been working with you from afar. The first piece I bought from Malcolm was a bracelet hand-hammered with natural colored diamonds. I have NEVER taken it off. Much more followed!
Once all of my packages arrived, I had separation anxiety. Because of the joy of being in touch with Malcolm and Lydia so much, I wanted them both to be living down the street!
I have bought Christmas and birthday gifts at Malcolm Betts a number of times over recent years. The range of jewellery is great and carries Malcolm's flair, giving classic pieces an individuality my partner loves.
You really do get a personal service and plenty of time in a discreet space, and irrespective of what level of buyer you are you are made welcome and ideas explored.
My partner and I got married last December and we bought our wedding bands from Malcolm.
We loved them, the rings, Lydia and Malcolm. Beautiful jewelry and amazing service.
Dealing with Malcolm has been an absolute pleasure from start to finish. From designing my fiancé's engagement ring to our beautiful wedding rings, nothing has been too much trouble. Lydia has been fantastic, and was in regular contact throughout the whole process to ensure I was kept up to date and knew exactly what was going on.
Malcolm was also able to commission some beautiful earrings for my fiancé to a tight deadline, and went to a great lengths to ensure that they were exactly what I was after. Other high-end businesses in London have a lot to learn from Malcolm and his team about customer service!
Malcolm Betts is a true craftsman. Takashi and I truly admire his work. You can see his craftsmanship and pride in his work, it is delicate yet very powerful and beautiful. I still look at my engagement ring in awe every single day!
It is absolutely our joy to have Malcolm Betts as the beginning of our long journey and thank you Lydia for helping us out a lot, it was our pleasure to know you! We will definitely cherish our rings for many years to come!
The ring has indeed arrived safely and is even better than we could have imagined. Absolutely DELIGHTED! Please pass on our kind regards and deep gratitude to Malcolm and all the team there, you have been fantastic.
We shall pop in next time we are over in London, as we would like to meet and thank Malcolm in person!
In brief, the ring it's a resounding success. A success down to the fine details. Every aspect that we discussed along the way is so extraordinarily done. And I'm still in awe at the unexpected discovery of this particular square step cut stone. I didn't know that style even existed until you had mentioned it, and as soon as you did it was a clear and easy yes. Thank you for thinking outside the box and really hearing my exploration.
Thank you for your patience and listening. Your part in creating this ring has been immensely valuable and I acknowledge you for that. Thank you to Mr. Betts. We are both so grateful, and we are both inspired. I acknowledge you for the excellence that you create.